Complaint against the pension fund through State Services in electronic form: how to file

What has changed in the work of the Pension Fund? Photo: informatio.ru PF branches are located in every region of the country. They offer various services necessary for working citizens or retirees. Often people are forced to move to another city for a long time, so they have difficulty obtaining various government services.

But in connection with the introduction of a new rule on “extraterritoriality”, anyone can contact absolutely any branch of the Pension Fund, regardless of their region of residence

Responsibilities of the Pension Fund and regulatory framework

The legislative platform for the fund’s activities is formed by the following documents:

• Constitution of the Russian Federation;
• Federal Law No. 167-FZ dated December 15, 2001 “On compulsory pension insurance in the Russian Federation”;
• Federal Law No. 166-FZ dated December 15, 2001 “On state pension provision in the Russian Federation”;
• Federal Law No. 56-FZ dated April 30, 2008 “On additional insurance contributions for funded pensions and state support for the formation of pension savings”;
• Federal Law No. 111-FZ dated July 24, 2002 “On investing funds to finance funded pensions in the Russian Federation”;
• Federal Law No. 424-FZ dated December 28, 2013 “On funded pensions”;
• Federal Law No. 256-FZ dated December 29, 2006 “On additional measures of state support for families with children”;
• Federal Law No. 27-FZ dated 04/01/1996 “On individual (personalized) registration in the compulsory pension insurance system.”

The responsibilities of the Pension Fund include providing the population with the following services:

• work with citizens’ applications for the issuance and exchange of SNILS;
• providing information about the status of a personal personal account;
• information about a range of social services;
• registration of old-age pension, length of service;
• acceptance of documents and payment of disability pension;
• issuance of a state certificate for maternity capital;
• work with citizens’ applications for pension savings;
• providing compensation for the cost of travel to the place of rest and back to pensioners-northerners;
• establishing a one-time cash payment to certain categories of citizens (for example, labor veterans);
• receiving information from payers about paid insurance premiums, etc.

Citizens can receive the indicated services directly or electronically. In the first case, you need to come to the fund branch or MFC in person or send a proxy. The second option allows you to reduce the need for trips to institutions to a minimum.

The correct procedure for applying to the Pension Fund of the Russian Federation

Our citizens often look for answers and help on pension issues on the Internet, and not in the Pension Fund of the Russian Federation.
There are two reasons here:

• firstly, they simply do not know WHERE specifically to contact and
• secondly , they do not know HOW to correctly apply to the Pension Fund of the Russian Federation.

In this material you will find answers to both of these questions, and where to go and how to apply for the assignment and payment of various types of pensions.

WHERE to contact regarding pension issues

It is quite natural that you should first contact the organization that is authorized to resolve this issue of pension provision.

It should be taken into account that various government bodies are often responsible for the assignment and payment of various types of pensions.

Pensions under compulsory pension insurance

for the assignment of pensions for compulsory pension insurance (insurance and funded pensions, if pension savings are not transferred to a non-state pension fund), and questions about these types of pensions must be addressed to the Pension Fund of the Russian Federation.

In particular, to assign the most widespread type of pension, the old-age insurance pension, you must apply at any time after the right to it arises without any time restrictions.

An application for an insurance pension with documents should be submitted to the territorial body of the Pension Fund of the Russian Federation at the place of registration (including temporary) or to the multifunctional public services center (MFC).

For citizens living at an address that is not confirmed by registration , it is necessary to contact the Pension Fund of the Russian Federation at the place of actual residence.

We will talk about how to correctly apply to the Pension Fund of the Russian Federation below.

For the assignment of a funded pension , if pension savings are transferred to a non-state pension fund, you must contact this non-state pension fund directly.

State pensions

The state long-service pension is awarded to federal civil servants, military personnel, astronauts and flight test personnel.

Citizens can apply for these types of pensions at any time after the right to it arises without any time restrictions.

An application for a pension ( with the exception of an application for a long-service pension for federal civil servants ) is submitted to the territorial body of the Pension Fund of the Russian Federation at the place of residence, place of stay, or at the place of actual residence of the citizen, or to the MFC.

A federal civil servant submits a written application for a long-service pension to the Chairman of the Board of the Pension Fund of the Russian Federation with the necessary documents

• directly to the personnel service of the federal government body (its territorial body) or its apparatus, in which he filled a federal service position before dismissal, and in the case
• reorganization or liquidation of a federal body, an application for a long-service pension is submitted to the personnel service of the federal body to which the functions of the reorganized or liquidated federal body are transferred (Rules for applying for a long-service pension for federal civil servants, its appointments and payments, approved by the resolution of the Ministry of Labor of Russia dated 30 June 2003 No. 44).

Military and police pensions are assigned and paid not by the Pension Fund of the Russian Federation, but by the government department in which they served. For example, the Ministry of Defense or the Ministry of Internal Affairs.

In this material we will consider only the issues of correct application to the Pension Fund of the Russian Federation, which ensures the assignment and payment of pensions for the majority of our citizens.

General rules for correct application to the Pension Fund

Firstly , you cannot communicate with Pension Fund employees at the “talk” level! This is the basic rule for successfully resolving the issue in the Pension Fund, which the majority of our citizens, unfortunately, do not comply with.

If you want to resolve an issue, there should not be any: “help, get into the situation, tell me...”.

Only officially registered written statements!!!

Secondly, it is necessary to strictly follow the procedure for applying to the Pension Fund of the Russian Federation:

• the first step is to contact the territorial body of the pension fund at the place of registration (including temporary registration);
• second step - if it was not possible to solve the problem in the first step, then we contact the Pension Fund of the Russian Federation directly, and a copy of the registered letter can be sent to the relevant government ministry that oversees the Pension Fund of the Russian Federation (currently the Ministry of Labor and Social Protection of the Russian Federation);
• third step - if a citizen is dissatisfied with the progress of the consideration of his application to the Pension Fund of the Russian Federation, he can use the pre-trial, extrajudicial and judicial procedures for appealing decisions of the Pension Fund of the Russian Federation.

You can complain about the actions of the Pension Fund of the Russian Federation in the following cases:

• in case of violation of the deadline for registration of any request and application;
• in case of violation of the deadline for assigning and recalculating a pension;
• when employees of the Pension Fund of the Russian Federation require documents not provided for by the regulatory legal acts of the Russian Federation;
• when employees of the Pension Fund of the Russian Federation refuse to accept documents from a citizen;
• in case of illegal refusal to assign and recalculate a pension;
• when demanding payment for services;
• if the territorial body of the Pension Fund of the Russian Federation refuses to correct typos and errors in the issued pension documents.

The procedure for judicial appeal of decisions of the Pension Fund of the Russian Federation will be discussed in more detail in a special material.

Keep in mind that the Pension Fund of the Russian Federation has obliged its divisions to organize pre-registration for appointments.

True, this is allowed only for obtaining consultations and informing about the progress of the provision of public services. Registration for filing pension applications is still prohibited.

HOW to apply to the Pension Fund of the Russian Federation

First option: You can contact the customer service of the Pension Fund of the Russian Federation at the place of registration.

To get an answer to questions within the competence of the Pension Fund of the Russian Federation, a citizen can always contact the client service of the Pension Fund at the place of registration in person.

In this case, it is necessary to write a written statement and be sure to register it.

This is the best option, since the territorial body of the Pension Fund of the Russian Federation has the most complete information about a citizen’s individual personal account, where his pension file is stored.

Second option: Send a written appeal to the Pension Fund of the Russian Federation.

You can also contact the Pension Fund of the Russian Federation in writing. To do this, you need to write a request and send it as a registered letter to:

• territorial branch of the Pension Fund of the Russian Federation at the place of residence (can be viewed on the website of the Pension Fund of the Russian Federation pfrf.ru),
• Executive Directorate of the Pension Fund (119991, Moscow, Shabolovka St., 4, Pension Fund of the Russian Federation).

A written appeal must be considered within 30 days from the date of its registration. In exceptional cases, the period for consideration of an application may be extended, but not more than by 30 days.

In this case, the citizen who sent the appeal will be notified by the Pension Fund about the extension of the period for consideration of his appeal.

Third option: Send an application to the Pension Fund of the Russian Federation through the online reception

On the website of the Pension Fund of the Russian Federation, in the section “Submit an application to the Pension Fund,” you must select one of two sections and fill out the appropriate form:

• for citizens living on the territory of the Russian Federation, or
• for citizens living outside the Russian Federation.

An appeal received in the form of an electronic document is subject to consideration in the same manner and within the same time frame as received in writing.

There is also the possibility of receiving on-line consultation at the on-line consultation center on issues that do not require the provision of personal data.

Fourth option: Consult by phone on certain pension issues

For questions regarding pension provision for persons living abroad, you can consult the customer service of the Department for Pension Provision for Persons Living Abroad of the Pension Fund of the Russian Federation.

Also, for all questions regarding pension provision, you can contact the helpline numbers of the territorial branches of the Pension Fund (telephone numbers can be found on the website of the regional Branch of the Pension Fund on the website www.pfrf.ru) or the Department for handling appeals from citizens and insured persons , organizations and policyholders by phone.

Reference telephone number of the Pension Fund Branch for Moscow and the Moscow Region, only for citizens living in the territory of Moscow and the Moscow Region.

By calling the Pension Fund call center at 8-800-510-5555, you can get general information on the following issues:

• participation in the state Pension Co-financing Program;
• procedure for obtaining SNILS;
• transfer of pension savings to another insurer in the compulsory pension insurance system;
• illegal transfer of pension savings to non-state pension funds;
• services of the Pension Fund in electronic form and using the system of interdepartmental electronic interaction;
• ways to obtain information about the status of an individual personal account;
• choice of insurance contribution tariff (pension provision option in the compulsory pension insurance system).

The call center of the Russian Pension Fund operates around the clock. The call is free from any region of Russia.

The entire procedure for citizens to apply to the Pension Fund of the Russian Federation is described in the order of the Ministry of Health and Social Development of the Russian Federation dated December 12, 2011 No. 1521n.

Its full name is “Administrative Regulations for the provision by the Pension Fund of the Russian Federation of state services for the acceptance and registration of applications from citizens for the establishment of pensions in accordance with the federal laws “On Labor Pensions in the Russian Federation” and “On State Pensions in the Russian Federation”.

If you have any questions about the violation of your rights, or you find yourself in a difficult life situation, then an online duty lawyer is ready to advise you on this issue for free.

PENSION FUND OF THE RF: REGISTRATION AND PAYMENT OF PENSIONS

What includes the content of a written complaint sent to the Pension Fund or its branch

But what if the actions or inactions of the Pension Fund violate the rights and legitimate interests of citizens and organizations? Where to complain about the Pension Fund and to whom? How to appeal in court against illegal actions or inaction of the Pension Fund?

A citizen has the right to file a complaint in any case if he discovers that his rights have been violated by an employee of the pension fund.

Where can I file a complaint against a pension fund?

It is best to resolve problems with the pension fund out of court. This structure is state-owned, and if an employee of any department violates human rights, he will be fired. After all, the main department is not able to check every employee in all regions of the country.

To resolve the conflict pre-trial, you can contact:

1. To the branch of the Pension Fund in which the client’s rights were violated;
2. To the head of this Pension Fund, describing in detail the essence of the claim;
3. To the higher body of the Pension Fund, that is, to its main department, if the above actions did not produce results.

There is no need to run anywhere right now, you can fill up with letters (either electronic or printed, with a notification: there will be a trace and a reason to contact the prosecutor’s office.

There are representative offices of the Pension Fund in all constituent entities of the Russian Federation. Issuing SNILS, calculating pensions, registering maternity capital - this is an incomplete range of issues within the jurisdiction of the institution. When services are provided by an institution of poor quality or in violation of deadlines, citizens have the right to complain to the Pension Fund.

Pension calculation when applying online

When submitting an application online, the applicant does not submit any documents to the Pension Fund along with it. It is assumed that the Pension Fund already has all the necessary information for calculating a pension (about the amount of insurance contributions, places and periods of work, length of service, wages, etc.). This data, previously received from employers, is located in your personal account in the section “About generated pension rights”.

To avoid unpleasant surprises with the amount of the pension in the form of incorrect calculations due to discrepancies between the information available in the Pension Fund and the actual data, they should be checked in advance and make sure that the information is entered in full.

Important: if any inconsistencies or absence of any periods are discovered, the citizen can contact the employer to clarify the data and provide it to the Pension Fund in full.

In case of disagreement with the amount of a pension after its assignment, a citizen has the right to contact the territorial Pension Fund and request a certificate with a detailed calculation of the amount of the pension.

This easy way to submit an application, provided by the PFR website, makes a personal visit to the Pension Fund completely unnecessary or reduces the number of visits to a minimum.

Sample application to the Pension Fund for clarification

You can avoid liability for an administrative offense with the help of timely legal advice and subsequent competent contact with law enforcement agencies.

A complaint drawn up on paper can be sent to the addressee by mail, submitted in person or through an authorized representative (if he has a power of attorney). Its electronic version can be generated and sent through the State Services portal or the portal of the federal state information system.

A complaint against a pension fund is filed in accordance with the provisions of the Federal Law “On the procedure for citizens of the Russian Federation to apply to government agencies.” Any citizen who was directly affected by these actions, as well as his legal representatives, can complain about unlawful actions of fund employees.

Conditions for assigning an old-age insurance pension

An old-age pension can be granted if several conditions are simultaneously met:

• The age at which the right to an insurance pension arises.

From January 1, 2020, it was increased by 5 years and amounted to 65 years for men, 60 years for women. Until 2023, transitional rules are in effect, taking into account the provisions provided for in Appendix 6 to Law No. 400-FZ, according to which the retirement age is increased gradually. As for the remaining conditions (IPC, length of service), the requirements remained the same.

• Required amount of insurance experience.

Pension Fund of the Russian Federation

If a citizen believes that the actions of a Pension Fund employee are of a corrupt nature (for example, inducement to give a bribe or abuse of power), he has the right to report this to the authorities that are involved in anti-corruption work.

Today, the Pension Fund of the Russian Federation, founded in 1990, is the largest structure through which the state provides a range of services to citizens, and also implements many social programs of a national nature. Posts and comments from readers of the site posted without editing.

The editors reserve the right to remove them from the site or edit them if these messages and comments constitute an abuse of freedom of media or a violation of other legal requirements.

For example, the head of a department has the right to reprimand his subordinate and deprive him of his bonus. As a last resort, make personnel changes - demote the employee in position, or dismiss him completely, if such a step is permissible from the point of view of labor legislation.

You can submit an online application in your PFR personal account through a representative

Today there are 38 non-state pension funds operating on the market, which are included in the system of guaranteeing the rights of insured persons. Their list is posted on the Central Bank website.

Personal data will be downloaded from the user profile of the public services portal; all that remains is to choose the method of receiving a response. Your complaint will be reviewed within 15 working days.

According to the results of the 2020 transition campaign, 99.2% of approved applications brought losses to their owners. The results of this year's translation will be available in April.

Please indicate the department. Fill in the information about the agency you are complaining about. You can do this using a map by entering the address in the search bar.

In accordance with Art. 39 of the Constitution of the Russian Federation, everyone is guaranteed social security by age, in case of illness, disability, loss of a breadwinner, for raising children and in other cases established by law. State pensions and social benefits are established by law.

Features of applying for a pension via the Internet

Every citizen of the Russian Federation who has reached retirement age can submit an application online (in addition to the old-age pension, you can also apply for other types of pension: funded, disability, survivor). To do this, you need to register on the State Services Portal or on the Pension Fund website (read more about this in the article “How to work with the personal account of the Pension Fund”), enter your personal account, provide the necessary information about yourself, select the desired type of pension and delivery option.

• In your personal account, click on the link “Submit an application for a pension.”

• We enter information about the territorial body of the Pension Fund.

• Fill in the applicant's information.

Where to complain about the pension fund if the actions of employees are not legal

An appeal received by a government agency must be registered within 3 working days, after which another 30 days remain for consideration (Part 1, Article 12 of Law No. 59-FZ).

Expert opinion

Mikhailov Ivan Leonidovich

Legal consultant with 10 years of experience. Specialization: criminal law. Member of the Bar Association.

Write a complaint addressed to the prosecutor, and a copy to the head of the Pension Fund. For my brother, after nine months of almost daily hikes, the issue was resolved in three days.

State service for making monthly payments to persons caring for disabled children or disabled children of group I.

More on the topic “Send a request”:

First of all, we recommend that you file a complaint with the head of the Pension Fund Office: as a general rule, your complaint must be answered within 30 days. If this does not happen or the measures taken by the head of the department seem insufficient to you, you have several options: file a complaint with a higher office of the Pension Fund, the prosecutor's office or the court.

The concept of “out-of-court dispute resolution” speaks for itself. This means that the issue will be resolved on the spot, outside of court, until it goes to court.

The list of supervisory authorities to which a pension fund client can send their complaints is not that long. Such authorities include:

• Head of the territorial department of the pension fund.
• PFR head office.
• Prosecutor's office.
• Judicial institutions.

An application with a complaint to the head of the fund’s department can be submitted either in writing or orally, having previously made an appointment with him. In the case of a written application, there are no strict writing standards.

The paper is written in free form, however, the basic principles should be observed - the document should clearly and clearly reflect the essence of the problem that has arisen and indicate your data.

Dmitrov) during the check, clarified that all the data on my child was available and indicated correctly. I had to go in person and submit documents, why is this “public service” portal needed? In the Pension Fund of the city.

Dmitrov's mumbling girl could not explain anything about the reason for the refusal. How to send taxes on my child or rip off money so they know the name and address........

funny. Mockery!

All of the above points must unconditionally be present in the complaint. You cannot skip any of them, you cannot ignore them.

Girls, a miracle happened! After writing this post and discussing it, they finally transferred me money! Just after April and May. And immediately in my personal account at government services information appeared that a satisfactory decision had been made on my application.

Taking care of your pension in advance

Let's talk a little about what a potential retiree should know.

Pension Fund specialists strongly recommend that you begin collecting the required documents in advance (at least six months, or better yet earlier) before the planned event and be sure to contact the Pension Fund with them for consultation and verification.

Why? Yes, because in practice quite often there are errors, inaccuracies, incorrectly completed entries in certificates and work books, necessary details are missing, seals are not readable, and some periods of work are omitted from the documents.

When assigning a pension, in order to most fully take into account all periods and circumstances that may affect the amount of the pension, if inaccuracies are detected, confirmation with clarifying documents and certificates will be required. This involves sending inquiries to organizations and archives. This will take a lot of time, and objectively it may delay the appointment of a pension indefinitely.

Where to complain about the Pension Fund?

This decrease was caused by the suspension of accepting applications received through certification centers that generate electronic signatures, and this channel was the most popular among participants in the accumulation system. As of December 1, 2020, more than 90% of citizens, or 6.6 million people, used it.

I’ll start from afar so that it’s clear what’s what. In 11, my father passed away.

A survivor's pension was received and issued to my mother. This fall I turned 18, I’m studying at university on a budget, so I had to transfer my pension to myself.

Well, it’s clear, this rotten organization called PFRF does not know how to work quickly and efficiently. They raised the case for 2 months, bureaucracy.

When you log in, it automatically detects your region. Then there are two ways - by filling out an online form to contact the department and by chatting with a specialist.

If you choose the first option, get ready to enter the payment application number (if you have one) and your SNILS.

Common mistakes when drawing up and filing complaints

And what's the point of submitting through the client office? On June 18, I filed through the client office, not for the first time, for my second child with a foreigner. birth certificate.

Expert opinion

Mikhailov Ivan Leonidovich

Legal consultant with 10 years of experience. Specialization: criminal law. Member of the Bar Association.

She brought documents with a stamp that the child is a citizen of the Russian Federation, and a certificate of registration in the apartment, which was purchased taking into account the money for financial capital, and a certificate from the registration office. Chambers, that a child - a citizen of the Russian Federation - has been allocated a share in the apartment....

AND WHAT ? Everything is the same. We are still waiting for the June payment.

some have already received the July one. On June 18, I applied through government services.

20, a refusal was received due to the fact that false information was provided, although everything indicated was correct and checked a hundred times. I went and submitted it in person.

They accepted everything, they said 5 days for consideration, 3 days for payment. That's all, silence.

no one picks up the phone. No money left.

How to return money for a service not provided? Where to complain about the rudeness of the seller? You can get answers to these and many other questions that interest any consumer by asking an online lawyer.

In more serious cases (for example, when a pension is calculated incorrectly), you should file a complaint with the prosecutor's office. Based on your appeal, the prosecutor's office is obliged to conduct an investigation: if it turns out that your rights were indeed violated, it can go to court on your behalf.

Because during these 2 months I received a certificate from the university 7 times that I was studying there myself. But they won't accept copies. Well, God bless him. Give it here, give it there. With the first snow: Well, that's it, brother, the pension has been assigned. And it was already a new year. 18th.

Please inform me of the decision made on this application in writing at the registration address.

Acceptance of applications was suspended after the publication of data from the Accounts Chamber, which established that the Pension Fund of the Russian Federation received a large number of applications from the same citizen from certification centers on one day. Auditors pointed to schemes to falsify citizens' statements when transferring their savings from one organization to another.

A day after the press release, the Pension Fund suspended accepting such applications.

Non-payments, incorrect calculations of pensions, and unreasonable refusals to apply for benefits are common violations. To protect your own rights and interests, it is important to know where to complain about the Pension Fund in case of obvious errors and abuses.

Documents for assigning a pension

In addition to the application, each potential pensioner must prepare a package of documents on the basis of which the pension will be calculated and assigned:

• To confirm place of residence, age and citizenship, a passport of a citizen of the Russian Federation or a residence permit is presented.
• You will also need documents confirming your experience and salary (work book, extracts from orders, clarifying certificates, employment contracts, etc.).
• SNILS, as well as documents about marriage and divorce, about dependents, military ID (if necessary) and others.

Legislation

Federal Law No. 166, which is responsible for assigning pensions and other social benefits, does not contain any specifics for challenging the activities of Pension Fund employees.

The opportunity to complain is enshrined in Federal Law No. 59: the normative act establishes the procedure for interaction between citizens and government bodies. Since the Pension Fund of the Russian Federation is a government agency, the rules apply to it.

Article 4 of the law defines a complaint as a request by the applicant to restore violated rights and interests.

Free HOTLINE:

What can you complain about?

Any violation of rights and freedoms must be protested. The law does not provide a strict list of grounds on which it is allowed to complain about the work of the Pension Fund. Employee negligence should not go unpunished, especially when it concerns one of the most important social security structures.

• incorrect recalculations;
• delay in consideration of the application;
• unreasonable refusal to provide a service;
• requesting additional documentation not specified in the law;
• illegal charging of fees for free manipulations.

Violations can be procedural or material: you can complain about non-compliance with the procedure for accepting applications and about infringement of the interests of applicants.

Where and to whom to complain about the Pension Fund

The activities of the Pension Fund of Russia are controlled at different levels from the administration of the unit to the courts. It is worth considering the characteristics of each supervisory authority.

IMPORTANT! When appealing the actions of non-governmental organizations, you need to contact not the Pension Fund branches, but the company itself and its superiors.

File a complaint via the hotline

If a citizen urgently needs to deal with a specific problem (find out the cause of violations, find out additional circumstances), then a hotline number is available for contact. The operator will advise the citizen on all necessary issues.

Expert opinion

Mikhailov Ivan Leonidovich

Legal consultant with 10 years of experience. Specialization: criminal law. Member of the Bar Association.

The nuance of this method of treatment is that serious conflicts cannot be resolved. The hotline is useful for quick consultation and clarification of reasons, but not for investigation.

Employees record every call and the essence of messages, so you can complain through the hotline. However, the applicant will not be able to convey all the necessary information, and employees will not be able to record all the circumstances of the case, which will lead to a low quality of conflict resolution.

Pension Fund branch

The most common way. Department employees are required to accept documentation from applicants and register the fact of filing acts. Each territorial branch of the Pension Fund of Russia (district, local or federal funds) must be equipped with a place for receiving applications. The citizen should submit documentation to a competent employee.

Know! The nuance of applying through the department is the processing time. Employees may forget about a claim or become late.

Head of territorial department

The working way is to write a complaint. Sending a protest to your immediate superiors allows you to skip the chain of employees who pass papers to each other and only then send the acts to the address.

The head of the territorial department decides on the merits of appeals. Grounds for submitting the document: action or inaction of an official reporting to the superiors of a unit of the Pension Fund of the Russian Federation.

IMPORTANT! If you need to complain about the management itself, the complaint is addressed to the higher territorial body of the Pension Fund.

Write to the prosecutor's office

If the violation is in the nature of an administrative offense or crime, then the protest can be sent to the prosecutor's office. Employees, if documents are submitted to them, will themselves submit the reports to the supervisory authority if there are serious violations.

The prosecutor's office examines all materials in the case and initiates an investigation. If a violation actually occurred, then legal proceedings will begin.

To court

An effective way. Complaints against the Pension Fund are considered by courts of general jurisdiction. If employees of the Russian Federation abuse their powers and commit outrages, then you can write a statement. The main point is to prepare evidence of wrongdoing. Without confirmation, you won’t be able to win a single trial.

IMPORTANT! Of particular note are the strict requirements for the form and content of documents. If the application to the Pension Fund does not have a strict template, then the application to the court must be drawn up according to specific rules.

How to submit

There are several options for filing a complaint. If previously only one method was effective, now it is permissible to use other methods.

Personal reception

A visit to the Pension Fund office is an effective option for restoring rights and freedoms. Reception at the branch guarantees the fact of submitting documentation (it is not lost along the way) and the opportunity to directly deal with the problem “on the spot”.

The nuances of personal reception - you need to prepare paper media and stand in line. Despite the disadvantages, direct contact is the only workable option when a serious problem needs to be solved.

Post office

Pension Fund branches accept applications from citizens by mail; all you need to do is find out the branch address and pay for the postage. Delivery time varies from 3 days to 2 weeks depending on the location of the pension authority. It is worth considering the delivery time: the period for reviewing the act begins not from the moment the letter is sent, but from registration.

Attention! It is recommended to use: this way the person will have proof of sending. The Pension Fund will not be able to refer to the absence of an application.

Write electronically

With the introduction of Internet technologies, the possibilities for writing complaints have also expanded. The following types of online appeal are available to citizens:

• Email ;
• official site ;
• "Government Services".

The departments of the social authority have their own email addresses where letters can be sent. In addition to emails, the user can fill out a special form on the official website of the fund.

The structure has its own service for considering applications from citizens. An alternative is the state portal “Gosuslugi”: the platform will redirect messages from the user to the right authority.

If you choose between online services, then preference should be given to the official website of the Pension Fund. Email inboxes can be filled with messages where truly important information can easily get lost.

The state portal will take time to send the message. Moreover, the final addressee will still be the territorial branch of the Pension Fund.

Terms of consideration

Expert opinion

Mikhailov Ivan Leonidovich

Legal consultant with 10 years of experience. Specialization: criminal law. Member of the Bar Association.

Is 15 working days. The fifteen-day duration of the proceedings is established at all levels from federal to city. The period begins to run from the moment the message is registered.

If decisions and refusals to accept documents are appealed, the appeal is considered within 5 working days. This shortened period is dictated by the need to quickly provide the necessary services to citizens.

If the report was submitted to the prosecutor's office, the review period increases to 30 days. If sent to court, the proceedings may take several months.

The working method is to first contact the Pension Fund and at the same time prepare documents for applying to the prosecutor’s office or court. You should not stop on one path if you suspect refusals. Correctly appealing the actions or inactions of the organization’s employees will help you restore your rights and receive payments in full.

Material publication date: 09/07/2020

Last update: 09/07/2020

Pension legislation in Russia is so confusing and changes frequently (perhaps even too often) that problems with the Pension Fund arise not only among ordinary citizens who are far from jurisprudence, but even among professional lawyers.

How to correctly draw up and where to file a complaint about the work of the Pension Fund? Read about this in our new material.

In what cases can you file a complaint against the Pension Fund?

Based on the information provided on the Pension Fund website, citizens can file a complaint against the Pension Fund in the following cases:

• violation of deadlines for registering an application or providing government services;
• refusal to accept documents;
• refusal to provide public services;
• refusal to correct errors and/or typos in issued documents;
• requesting documents not provided for by regulations;
• requiring payment for the provision of free public services.

How to write a complaint against the Pension Fund?

Like any other official appeal, a complaint against the Pension Fund of Russia is written in any form. However, you should not forget about the basic rules of business correspondence: your statement should be concise and restrained, without unnecessary emotions and strictly to the point.

The content depends on the specific situation, but regardless of the topic of your appeal, the complaint must contain the following information:

• the name and address of the body to which you are submitting the application (this information can be found on the official website of the Pension Fund of the Russian Federation);
• your data (full name, address, contact phone number);
• the essence of the complaint (describe the actions of Pension Fund employees that violated your legal rights and interests);
• your requirements (write what you want to receive as a result of considering the complaint);
• list of attached documents;
• date and signature.

Note! If you have any difficulties in filing a complaint against the Pension Fund, you can contact our lawyers for a free consultation.

Where to file a complaint against the Pension Fund?

First of all, we recommend that you file a complaint with the head of the Pension Fund Office: as a general rule, your complaint must be answered within 30 days. If this does not happen or the measures taken by the head of the department seem insufficient to you, you have several options: file a complaint with a higher office of the Pension Fund, the prosecutor's office or the court.

Complaint to the Pension Fund senior management

It is advisable to file a complaint with a higher office of the Pension Fund (specifically, with the manager of the regional branch of the Pension Fund) if your problem can be resolved pre-trial: for example, when you are faced with rudeness and unprofessionalism of employees.

Note! In order for the proceedings to be as effective as possible, be sure to indicate your SNILS in the text of the complaint.

Complaint to the prosecutor's office

Complaint to court

If you filed a complaint with the prosecutor's office, but after an inspection no violations were revealed, you have the right to apply to the court with an appropriate statement of claim.

Where to file a complaint against the Pension Fund electronically?

It is possible to submit a complaint to the Pension Fund not only in person or by mail, but also electronically, through the official website of the Pension Fund or the Unified Portal of State and Municipal Services. In this case, your application will also be considered in the general manner.

Visitors to Pension Fund branches are often faced with a disdainful attitude from employees and their lack of desire to deal with the problems that have arisen. In this case, you must file a complaint. Read step-by-step instructions for filing complaints against FIU employees.

Sample application to the Russian Pension Fund

Submitted to the territorial authority upon reaching the age limit specified in the legislation and if there is work experience. There is no time limit for submitting the official paper, but the start date of the appointment is considered the day on which the application was submitted.

Sample application for a pension

The paper itself is drawn up according to the established template, approved by Appendix No. 4, which was issued by the Pension Fund. Attached to it:

• manually completed application form,
• passport,
• SNILS,
• TIN,
• employment history,
• marriage document, certificate of length of service and latest salary payments,
• children's birth certificates,
• documents influencing the fact of increasing the pension.

When receiving a package of documents and an application to the Pension Fund for a pension, the employee checks the accuracy of the information presented and makes copies of official papers. The appeal is registered and a receipt-notification is issued. It contains the date of reception. If any documents are missing, they are indicated with the deadline for their presentation.